Terms of Service

Last updated: 20 October 2026

These terms apply when you use the website triplewin.am, the TripleWin mobile app or the TripleWin connector for AI assistants (together, "TripleWin"). By creating an account, placing a bid or booking, you agree to them. If you do not agree, please do not use TripleWin.

1. Who we are

TripleWin is operated by "TripleWin" LLC, Yerevan, Armenia ("TripleWin", "we", "us"). Contact: info@triplewin.am, +374 98 921 551.

2. What TripleWin does

TripleWin is a marketplace where travellers name the price they want to pay for a hotel stay and hotels answer with offers. We connect travellers and hotels and process payment for the bookings made through us. We do not own or run the hotels: the stay itself is provided by the hotel, under its own house rules.

3. Your account

• You must be 18 or older and able to enter into a binding agreement.
• The details you give us must be true and kept up to date, and you are responsible for keeping your password secret and for everything done with your account.
• One person, one account. Accounts may not be shared or transferred.
• Membership is free for travellers.

4. Bids

• A bid states the destination, dates, guests, rooms, preferences and the price you offer per room per night.
• We review each bid before sending it to hotels in that destination. We may decline to send a bid, for example one that is incomplete, abusive or clearly below what any hotel can accept.
• Hotels may accept your bid, decline it or make a counter-offer. We do not guarantee that any hotel will answer or that a bid will be accepted.
• Sending a bid does not book or charge anything.

5. Offers, booking and payment

• When a hotel answers your bid, you are notified by email and can see its offer in your account.
• A booking is made only when you accept an offer and pay for it on TripleWin. Payment is taken by card through our bank's secure payment page.
• Prices are shown in the currency of the offer and include the charges stated in it. Any local tourist tax or extras you order at the hotel are paid to the hotel.
• Your booking confirmation is sent by email and appears in your account.

6. Cancellations and changes

Bookings made through TripleWin cannot be cancelled or changed, and payments are not refundable, because the hotel holds the discounted room for you. Please check the dates, guests and room before you accept an offer.

If the hotel cannot provide the stay you booked, the hotel is responsible for offering you a comparable or better alternative. TripleWin does not provide the stay itself and does not arrange alternatives. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.

7. The hotel stay

The hotel is responsible for your stay: the room, its condition, the services it offers and how it treats you. Check-in requires the guest named on the booking and a valid ID, and the hotel's own rules (check-in times, pets, smoking, deposits) apply. If something is wrong during your stay, tell the hotel at once and let us know, so we can help.

8. AI assistants

You can use TripleWin from an AI assistant such as Claude by connecting your account. The assistant can only get price guidance and prepare and place bids, and a bid is placed only after you confirm it. Bids placed this way are your bids and follow these terms. The assistant is provided by its own company under its own terms; we are not responsible for what it says. See TripleWin for AI assistants.

9. Acceptable use

You agree not to:

• place bids you do not intend to honour, or bid in someone else's name without their permission;
• contact hotels you met through TripleWin to book the same stay outside TripleWin;
• copy, scrape or resell TripleWin's content, prices or data, or use automated means to access it, other than through the AI assistant connector as intended;
• interfere with the security or working of TripleWin, or use it for anything unlawful.

We may suspend or close an account that breaks these terms.

10. Reviews and content

Reviews and other content you post must be honest, about your own experience and free of anything unlawful or offensive. You let us show them on TripleWin. We may remove content that breaks these rules.

11. Liability

We provide TripleWin with care, but we cannot promise it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for a booking is limited to the amount you paid for it. We are not liable for the acts of hotels, which are responsible for the stays they provide. Nothing here limits liability that cannot be limited by law.

12. Privacy

How we handle your personal data is described in our Privacy Policy.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes do not affect bookings already made, and we will tell you by email or on the site before an important change takes effect.

14. Law and disputes

These terms are governed by the laws of the Republic of Armenia. If you have a complaint, please contact us first and we will try to resolve it. Otherwise, disputes are decided by the courts of Armenia, without affecting any right you have to bring a claim in the country where you live.

15. Contact

info@triplewin.am, +374 98 921 551, or our contact page.